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PLEASE CONTACT Shivers Beer & Wine BEFORE ATTEMPTING ANY RETURN OF DEFECTIVE OR DAMAGED MERCHANDISE.
Return Authorization Request:
Items should NOT be returned without prior approval from Shrivers Beer & Wine. You may request a return authorization request by email (preferred) with the following information:
1. Customer name and address
2. Date of purchase
3. Order number
4. Product part # or description
5. Reason for return or exchange
Please read below for specific return policy conditions and how to handle damaged, lost or stolen deliveries.
Opened/Used and/or Non-Defective/Non-Damaged Merchandise:
("Buyer's Remorse" returns):
1. If any item is returned and found to have been opened, used, and non-defective, a minimum 15% restock fee may be assessed.
2. Items must be returned in original condition with manufacturer's box including all original packaged items. A re-box charge of up to 25% may apply if returned without original packaging.
3. Credit for any shipping costs is at the sole discretion of Shrivers Beer & Wine
Defective or Damaged Non-Glass Merchandise:
Please contact Shrivers Beer & Wine BEFORE returning any type of merchandise.
1. If a non-glass product is found to be defective within the first 30 days from the date of purchase, it may be serviced according to manufacturer's warranty, returned for a refund or immediate replacement.
2. The customer may be responsible for shipping and handling charges incurred to return a defective item back to Shrivers Beer & Wine for credit or exchange. Credit for any shipping costs is at the sole discretion of Shrivers Beer & Wine.
3. No restocking fee will be assessed for defective items. Shrivers Beer & Wine will not accept items returned after 30 days from original purchase.
4. A replacement will be shipped immediately if the customer chooses to be debited again and then reimbursed upon receipt of the defective item at Shrivers Beer & Wine. If the customer chooses not to be debited a second time, a replacement will not be shipped until the defective item has been returned to Shrivers Beer & Wine and inspected.
5. Shrivers Beer & Wine will pay all freight for replacement items sent to a customer.
6. Any defective item returned missing original packaged items may be assessed a minimum 15% restocking fee.
7. All returned defectives will be tested for working condition and Buyer's Remorse rules may apply.
Defective or Damaged Glass Merchandise:
Please contact Shrivers Beer & Wine BEFORE returning any type of merchandise.
1. Shrivers Beer & Wine retains sole discretion to replace, repair or credit glass items received damaged or defective by the customer.
2. All glass items are inspected, packed and shipped in perfect, unbroken condition and it is the sole responsible of the customer to inspect all glass products BEFORE EACH USE for cracks or defects.
3. Any shipping damage to glass items must be reported within 72 hours of receipt of order.
4. Shrivers Beer & Wine may require that the customer return the broken or defective glass item.
5. The return freight charges and any other return related charges would be at the expense of the customer and may or may not be credited at the sole discretion of Shrivers Beer & Wine.
6. If it is determined by Shrivers Beer & Wine that the product was abused or misused, credit or replacement may be denied.
7. Re-stocking, repackaging and any and all related charges may apply and are at the sole discretion of Shrivers Beer & Wine.
8. Shrivers Beer & Wine, it's employees and owners are not and will not be liable for any property damage, physical damage, mental damage, or any other damages resulting from the use or misuse of any of our glass products. The safe use and handling of all of our products, especially glass products, is the sole responsibility of the consumer. NEVER MOVE A FULL CARBOY!
Refused Shipments:
1. For any item shipped to a customer and refused, the customer will be credited the cost of the items less any and all shipping charges. Additional RETURN shipping charges may apply, depending on UPS, USPS or freight company policies.
2. Items may be accessed a minimum 15% restocking charge.
Delivery of Merchandise:
1. Once an order is placed with Shrivers Beer & Wine or any of it's affiliates, any and all shipments may be delivered and left (released) by UPS, USPS or any designated freight company driver without any further authorization or notice from the ordering customer, the recipient of the order or Shrivers Beer & Wine.
2. Neither Shrivers Beer & Wine, UPS, USPS or any designated freight company assume any liability for any merchandise, package or order once it is left (released) at the final delivery point. Unless specifically requested by the customer, packages may be left without a signature at the discretion of delivery personnel.
3. Lost or Presumed Stolen Shipments:
At the time of shipping, the order becomes the responsibility of UPS or the designated freight company; claims for lost, misdelivered or misdirected packages must be made by the customer to Shrivers Beer & Wine within 30 days from expected delivery of merchandise. Shrivers Beer & Wine will file a lost product claim and assist the customer, if required, in filing a claim with UPS or the designated freight company. Claim processing generally takes from 7-10 business days. Shrivers Beer & Wine cannot ship replacement merchandise until any such claim with UPS or the designated freight company has been settled, unless the customer agrees to be charged again for replacement items and further agrees to be bound by any decision for reimbursement by UPS or the designated freight company. Additional shipping or freight charges are the responsibility of the customer unless allowed by UPS, the designated freight company or agreed to be paid for by Shrivers Beer & Wine. Missing or presumed stolen orders of packages are considered a serious criminal matter. The customer should file a police report and contact their insurance company or agent for further action.
4. Lost, Damaged or Stolen US Postal System Shipments:
The typical claim time for merchandise lost by the US Postal System is ONE YEAR. For this reason we assume NO liability for claims for lost, stolen or damaged shipments delivered by the US Postal System (US Postal Service, USPS).
5. A proof of delivery statement is available, on request, from Shrivers Beer & Wine on all UPS and freight company shipments but not USPS deliveries..
Credit for any shipping and handling costs is always at the sole discretion of Quality Wine and Ale Supply.
PLEASE CONTACT Shivers Beer & Wine BEFORE ATTEMPTING ANY RETURN OF DEFECTIVE OR DAMAGED MERCHANDISE.
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